To ensure Medow works smoothly during your Telehealth consultations, it’s important to use the right setup. You can then make a consult Telehealth in one of two ways: set the consult mode to Telehealth when you create or edit the consult, or switch it from the dashboard using the three-dot menu (this will automatically regenerate the output). If needed, you can also apply Medow’s ‘Telehealth’ Smart Edit to quickly adjust wording in your letter, for example changing “I saw” to “I spoke to”. See below

Ensure your setup is configured for Telehealth

• Place your phone on speaker mode so Medow can hear the consult.

• Keep the phone near you and the microphone unobstructed.

• Speak at a normal volume. | - Use headsets or headphones.

• Place your microphone too close, or too far, from the telephone speaker. | | Virtual meeting (E.g., Zoom, Google Meet) | - Open Medow in a separate browser from your video meeting platform. • Example: Run Zoom in Google Chrome + Medow in Safari

• Play consult audio through your computer speakers. | - Run Zoom and Medow in the same browser session.

• Route meeting audio exclusively to headphones. As this will prevent the patient’s audio from being captured. |

Apply ‘Telehealth’ Smart Edit to update your Letter

https://app.arcade.software/share/ehDroRlMcYGsECSrSkSO

To use the Telehealth Smart Edit:

1. Open your consult letter
2. Click the Smart Edit bar, and click ‘Telehealth’
3. Your letter’s language will automatically adjust.

OR

1. Click on the three dots on the corresponding line item of the dashboard for the consult that you would like to change to telehealth.

OR

1. Start a new consult
2. Scroll down to Consult Mode
3. Select Telehealth

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:medow: We're always here to help

If you're ready to explore new features, elevate your experience with tips and tricks, or you run into any issues, please contact your dedicated Customer Success Manager or reach out to [email protected].

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