If your practice is integrated with Genie, you can export your notes and letters directly from Medow to your patient records.

Before you start: Set up your Genie template

Before you can enable report syncing from Medow into Genie, you need to set up the correct template inside Genie. This is a one-time setup.

• The template setup ensures your letters are formatted correctly when they sync to Genie.
• Medow’s integration team will have sent you a guide for this. If you need the guide again, or have any questions, please contact your Customer Success Manager or email [email protected].

How to export to Genie

1. Review and finalise your reports inside Medow.
2. Click ‘Mark as Reviewed’.
3. An ‘Export’ window will appear.
4. Select which reports you'd like to export (Consult note, Consult letter, Referral letter, Patient letter, WorkCover, or your custom reports)
5. Click Export

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Tip: Save your selections as defaults to reduce clicks for future exports. You can also set up auto-export in Settings → Defaults → Genie export if you rarely change templates or recipients.

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What happens after you export

• Your letters and notes sync to Genie in approximately up to 15 minutes
• Letters and notes can be found in Genie:
  • Letters appear in Genie under Open → Outgoing Letters, or in the patient's Clinical window → Correspondence list
  • Notes appear in the patient's Clinical window → Correspondence list
• From there, you can add any CCs and send them to recipients.

Alternative: Copy and paste

• If you need to copy your report from Medow and paste it somewhere else, you can simply copy/paste into the desired location.
• Please note: To ensure your formatting is transferred across, use the 'Copy to Clipboard' button before pasting into your desired location.