To ensure a seamless experience with Medow Health, it's essential to configure your computer’s sleep settings and microphone settings correctly. These settings would have initially been set up with your dedicated account manager during your onboarding.
If you're setting up Medow Health on a secondary device or experiencing technical issues, follow this step-by-step guide to properly adjust these settings and test your microphone within Medow Health.
Your computer’s sleep settings control when the system enters standby mode. If your device sleeps during a consultation, it can disrupt microphone input.
To prevent this, please follow these steps:
Medow Health works seamlessly with either your computer’s built-in microphone or the microphone we sent you (if required).
Follow the steps below to make sure your preferred microphone is correct set up and recognised by Medow Health.
Please note: Unplug any unused audio devices to avoid conflicts. Only your chosen microphone — either the Medow USB microphone or your computer’s built-in mic — should be active.